What is GDPR?

The EU General Data Protection Regulation (“GDPR”) is a new comprehensive data protection law that comes into effect on May 25, 2018. It will replace the existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual. It will be a single set of rules which govern the processing and monitoring of EU data.

If you want to read more about GDPR, visit this page:

Is youengage GDPR ready?

Yes we are GDPR Compliance. At youengage we write Customer with a capital „C”. We do our best to implement services that fulfill our Customers’ needs. One of the most important Customers’ requirement is the security of their data.

What has youengage done to become compliant?

We have taken several important steps to become GDPR compliant.

  1. We’ve built new features internally to ensure that we can meet our GDPR obligations, including permanently deleting customer data on request.
  2. We’ve updated our Privacy Policy and Terms and Conditions. Of particular importance for our EU customers, we have included a Data Processing Agreement into the general Terms and Conditions. View the DPA here.
  3. We’ve appointed an EU Representative for youengage. See the Privacy Policy for more information.
  4. We’re reviewing all our vendors, finding out about their GDPR plans and arranging similar GDPR-ready data processing agreements with them.
  5. We’ve reviewed and implemented new internal security measures to ensure your data is safe.

I’m a youengage customer, how does youengage relate to me in terms of GDPR?

There are two different kinds of relationships defined in GDPR, that of “Controller” and that of “Processor”. The relationship between you as a customer and youengage falls under both of these categories.
Youengage acts as a controller in our direct relationship with you as a customer, and the information you give us directly (for example, that which is given when signing up). The service youengage provides however is as a processor. We process and store information on the behalf of our customers.

Still have questions?

Talk to us at support@youengage.me

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